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Shipping & Returns

Shipping

UDIDIT delivers Australia-wide but cannot make deliveries to PO Box addresses.

After placing your order it will usually leave our HQ within 1-2 business days. The delivery times then vary from 1-10 days depending on your location.

Returns

As part of our terms and conditions you must fully inspect UDIDIT products before assembling them to check for faults or damage to the product.

If you find faults or damage, please email UDIDIT within 10 working days of your purchase and provide a detailed description of the problem and attach photographic evidence, to obtain a Return Authorisation. We cannot accept items returned without a Return Authorisation.

Please note that some irregularities which occur during cardboard manufacturing, packing and printing are deemed acceptable if they do not impact on the strength or function of the product. These include minor inconsistencies in the print finish, small cracks or dents in the cardboard, creasing where the cardboard has been folded for packaging purposes, and slight crushing or tearing at edges and openings.